Rolling out an employee recognition platform is about more than switching on new software. It requires clear direction, expert support, and ongoing guidance to ensure recognition becomes part of everyday work, not just a launch initiative.
This article explores how Recognize supports organizations from onboarding to long-term success, enabling teams to develop meaningful and sustainable recognition programs that foster engagement over time.
Implementing an employee recognition platform requires proper support, strategic planning, and ongoing assistance. Recognize ensures success through dedicated specialists, extensive resources, and structured frameworks that drive both launch success and sustained engagement.
Every Recognize customer works with an onboarding specialist who provides strategic guidance on program design, badge structure, point allocations, approval workflows, and launch timing.
These specialists serve as partners during implementation, helping translate organizational culture into platform configuration while addressing questions about settings, user provisioning, and integrations.
Recognize provides a comprehensive communication framework spanning pre-launch through the first year. The plan includes senior leadership briefings, manager training sessions, employee launch communications, and post-launch check-ins at one week, quarterly, and yearly.
This framework ensures buy-in across all organizational levels and keeps recognition programs top of mind through regular updates and success stories.
Organizations receive customizable email templates for stakeholder communications, including senior leadership announcements, manager training invitations, and employee launch communications.
These templates are structured around best practices and save weeks of content development time.
The Recognize FAQ site offers comprehensive documentation covering platform administration, user participation, training materials, administrative guides, and strategic planning resources.
Articles include step-by-step instructions and video tutorials, addressing both how to use features and why certain approaches work better.
Recognize provides detailed documentation for user provisioning methods, including Microsoft, Viva Engage, and HRIS syncing. The platform offers troubleshooting guidance and works seamlessly with OAuth, SAML, and existing identity management systems.
Recognize provides guidance on forming cross-functional recognition committees with defined roles, including team leaders, recognition coordinators, communication specialists, data analysts, rewards specialists, budget managers, and feedback coordinators.
This structure helps distribute workload and brings diverse perspectives to program design.
After onboarding, Customer Success Managers serve as long-term consultative partners, helping to optimize programs based on engagement data, expand into new features, and provide strategic guidance as organizational priorities evolve.
The Company Admin Portal documentation covers every setting and feature, with emphasis on consulting specialists before making significant changes.
Manager portal training resources help managers track team engagement, access analytics, and use recognition data for performance reviews.
Recognize provides guidance on conducting employee surveys, analyzing engagement metrics, introducing new campaigns, and communicating enhancements.
The framework emphasizes announcing next phase plans six to nine months after launch to sustain momentum.
This comprehensive support approach transforms platform implementation from technical deployment into a strategic organizational initiative.
By combining dedicated specialists, proven frameworks, templates, self-service resources, and ongoing customer success management, Recognize ensures that organizations successfully translate their recognition program vision into a daily reality, where every employee feels valued.