Connect the customer support system Zendesk with Recognize
Companies who have great customer support teams have them because they care about their staff. Caring and support starts at the top. No better way to set you and your staff on the right foot by welcoming them to the customer support team with an official employee recognition using the tool Recognize.
Once in Zapier ‘Zap Editor’ find Zendesk. Choose the Trigger Event: New User.
The problem Zendesk in Zapier is it listens to all new users. That can be admins, agents, chat-only agents, or end users.
To test with an agent, add a new agent to Zendesk. You can always add a fake agent to Zendesk for testing.
Click the + in Zapier to add another connection. Since Zendesk looks for all users, we have to filter by agent. This is where you’ll have to pay for Zapier to filter.
If you are tech savvy, we have customers at Recognize who use the Zendesk API directly to Recognize API without using Zapier.
Filter on Role and look for “agent”. This will add any kind of agent: Chat Only Agent and Agent.
Click the + again and now you can connect Recognize.
This is you or if you are an admin it can be anyone.
That’s the new agent
The badge you made for Welcome to CS.
That’s it! Skip testing and turn it on.
If your company is a customer of Recognize, we'd love to help you get started.Contact us