Transparency in the Workplace (Definition and Effects)
As a two-way street, transparency begins with you. Do you want your workforce to be more engaged? According to the findings, workplace transparency should be prioritized. Employee engagement is higher when team members believe that communication at work is transparent. Compared to workers who think their company isn’t acceptable, employees who have experienced workplace transparency report as much as six times more job satisfaction.
It is reasonable to argue that transparency prevents attrition since work satisfaction directly affects employee retention rates. But how does transparency work in organizations? And are there any disadvantages at all?
Ethan Bernstein, a professor at Harvard Business School, thinks there are. Bernstein discovered unexpected findings in research on open work settings and transparency. Employees took considerable measures to disguise their actions due to excessive openness. To ensure that people “saw what they expect to see,” employees, in one instance, concealed personal process improvements from their peers.
For more information about workplace openness, continue reading. You’ll discover how to strike a balance and determine how much transparency is appropriate for your organization.
What does workplace transparency entail?
Workplace transparency is a direct dialogue between management and employees. Leadership pledges to be transparent about goals, revenue, failures, feedback, oversights, and other indicators, while employees agree to provide comments, ideas, and challenges in exchange for the right to ask questions.
For instance, certain organizations like Buffer provide wages, revenue, and diversity data. That level of transparency is quite high. As a result of internalizing transparency as a core business principle, Buffer has earned the respect of both its clients and team members. However, a business doesn’t always need to be as transparent to earn customers’ trust. Talking about errors, allowing queries, and just outlining firm growth ambitions may go a long way.
Transparency is described as “a skill, an attitude, and a point of view” by the University of California; we refer to it as culture. Transparency in the workplace is a corporate culture that fosters confidence, creativity, and job happiness. A lack of openness among coworkers can hinder a sense of connection, participation, and teamwork.
The need for leadership transparency
Trust is the main reason why business executives must increase their transparency. When staff doesn’t have to guess your reasoning, you establish trust as a leader. Trust is also shown;
- when employees can give you constructive criticism while being honest with you.
- When people can approach you with problems without being afraid of criticism or reaction.
- When team members are confident in your ability to keep your word and that they’ll be informed if you need to change course.
Employee work happiness is increased by trust, and empowered team members perform better. Additionally, it can stop corporate losses. Employees confident in you will bring up new problems with their job before it’s too late. Because of this, you should invest in a transparent working culture.
What is an instance of transparency in the workplace?
Transparency at work may take many different shapes. The most frequently discussed topics are pay, recruiting, diversity, career growth, and firm success. Here is an illustration of it in practice:
Transparency in diversity initiatives
Organizations reveal their diversity statistics so the team can keep the leadership responsible. To help address the gender pay gap, they also publicize wages.
With competency assessments and standardized interview questions, several businesses increase openness in the employment process—these aid in eliminating unconscious prejudice and providing equal opportunity for all candidates.
Benfits of transparency in the workplace
The advantages and disadvantages of workplace transparency
Here are some of the benefits that transparency provides you and your team:
Transparency increases commitment and trust
Employees have faith in their management to look out for their best interests, and leaders have confidence in their workforce to perform. Only when there is the type of two-way communication that characterizes a transparent culture can this occur.
Many employees feel inspired to work because they believe they can trust their organizations. Employees gladly agree to assist when they’re aware of certain circumstances. They have a sense of ownership over the team’s objectives and tactics, which motivates them to participate more.
Transparency enhances collaboration and effectiveness.
The objectives of most organizations are not well known to about 60% of their workforce. Chronic stress is a result of this unpredictability for the crew. This prevents the release of oxytocin and weakens employees’ capacity to interact with peers. Teamwork is hampered by it.
Transparency draws top talent.
Slack research shows 87% of employees value transparency in a new firm. An earlier study discovered a connection between openness and employee satisfaction.
After Buffer made its salary public, the quantity and caliber of employment candidates increased.
In one month, Buffer got 2,886 applications as opposed to 1,263 the month before. Joel Gascoigne, a co-founder, stated. “The proportion of persons who fit the culture well was far greater. In the past, we have never been able to locate excellent candidates so rapidly.”
Transparency supports attempts to promote diversity.
Because it highlights injustices, transparency is essential to workplace diversity, equality, and inclusion (DEI) initiatives.
Transparency enables more individuals to participate, particularly members of underrepresented groups. Those individuals will more likely draw your attention to injustices you might have missed.
Potential downsides of transparency at work
Here are some potential negative effects of transparency at work:
People’s reactions to updates aren’t always predictable
There have been instances where openness has drawn criticism. You can’t anticipate how others will respond to what you offer. You may occasionally receive kudos for being open; other times, there may be a blowback.
This is particularly true when transitioning from less transparent communication to honest communication. People can oppose the change because they are not yet accustomed to receiving open and honest comments. They could think that your calls for transparency are a “trap” as well. So if, at first, you see a lesser degree of participation, don’t be shocked.
It may cause the decision-making process to lag
We may anticipate that more individuals will participate in decision-making by exchanging information and concepts. We anticipate that this interaction will result in a wiser choice.
But we frequently overlook the impact of time. The length of the decision-making process increases with the number of parties engaged.
Red Hat CEO Jim Whitehurst states, “There are so many individuals engaged that it takes us so much longer to make choices.”
It may lead to resentment from employees
Professor Ethan Bernstein’s study revealed that excessive openness harms companies. Employees could feel vulnerable and exposed as if they are constantly being watched. When that occurs, individuals could start to conceal their thoughts and deeds.
Tips to enhance transparency at work
So, is there a proper balance between too much and too little transparency? It isn’t easy to locate and varies from company to company. Make your workplace more transparent by using these suggestions:
When you have news, inform your team of any changes or potential changes: By being the first to tell them, you increase their confidence in you.
Offer frank and helpful criticism: You will lose people’s confidence if they discover that you lied to them. It would make no difference if you did it to boost their self-esteem.
Be clear about expectations and deliver them on time: This reduces the possibility of shocking an employee with a poor performance assessment. Additionally, it keeps everyone focused on their tasks at work.
Record procedures and training: People will feel more secure at work if they know what to do, how, and who to ask for assistance. That contributes to better efficiency.
Consider updating your staff on your company’s performance: Describe your revenue and how it compares to your goals if your business can afford it. Employees may feel secure knowing they won’t experience an abrupt layoff in this fashion. Additionally, if you’re experiencing a slump, this climate of transparency will encourage staff to develop novel ideas.
Justify your choices and invite questions and feedback from the workforce: This promotes collaboration and worker happiness. People have a sense of belonging to something greater than themselves.
Make compensation transparent: Inform everyone about your salary and the reasons behind it, if you can. Organizations like Buffer use a wage algorithm considering job titles, skill levels, and living costs. Use that formula or create your original one as you see fit. Pay should be included on your hiring sites as well. If you don’t want to reveal specific figures, you might instead give pay ranges.
Transparency has several advantages. Increased commitment, trust, and luring exceptional prospects are a few of them. However, these things don’t just develop by themselves. As the leader, it is up to you to start up transparency. Engage them in conversation, pay attention to their feelings, demonstrate empathy for them, and be vulnerable. Once you get fresh information on accomplishments or problems, update them. By doing this, you avoid betraying their confidence if they find out via other means.